We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at clothorabd.m@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at clothorabd.m@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at clothorabd.m@gmail.com.

rn & Refund Policy

Last Updated: September 23, 2026

At Clothora, we want you to be happy with your purchase. If you receive an incorrect, damaged, or defective item, we are here to help.

1. Eligibility for Returns

You may request a return or exchange within 7 days of receiving your order if:

• You received the wrong product, size, or color.

• The product arrived damaged or defective.

• The product has a manufacturing defect.

• The product is significantly different from the product description.

To be eligible for a return, the item must be:

• Unused and unworn.

• In its original condition.

• Unwashed and free from stains, perfume, makeup, or other marks.

• Returned with its original tags, packaging, and accessories where applicable.

2. Items That Cannot Be Returned

We generally do not accept returns for:

• Products that have been worn, washed, altered, or damaged by the customer.

• Products without their original tags or packaging.

• Items returned after the 7-day return period.

• Products damaged due to improper use or care.

• Clearance or final-sale items, unless they arrive damaged or defective.

3. How to Request a Return

To request a return or exchange, please contact us within 3 days of receiving your order.

Please provide:

• Your order number.

• Your name and contact number.

• A description of the problem.

• Clear photos or a video showing the product and the issue.

After reviewing your request, we will let you know whether your return or exchange has been approved and provide further instructions.

4. Exchange

If you received the wrong size, color, or product, we may offer an exchange subject to availability.

If the requested replacement is unavailable, we may offer an alternative product or refund the applicable amount.

5. Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed using the applicable payment method or another agreed method.

Depending on the payment provider, bank, or mobile financial service, it may take additional time for the refunded amount to reach your account.

6. Return Delivery Charges

If the return is due to an error on our part, such as:

• Wrong product sent

• Damaged product received

• Defective product received

Clothora will cover the applicable return delivery cost.

For returns due to a customer's change of mind, incorrect size selection, or other reasons not caused by Clothora, the customer may be responsible for the return delivery cost.

7. Cash on Delivery Orders

For Cash on Delivery orders, refunds will be arranged through an available payment method agreed upon with the customer.

We may request the necessary information to process the refund.

8. Damaged or Incorrect Orders

Please contact us as soon as possible after receiving your order if the package or product is damaged or incorrect.

We recommend taking photos or a video of the package and product before using or disposing of the packaging, as this may help us investigate the issue.

9. Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the order will be handled according to our return policy.

10. Contact Us

If Clothora

Website: https://clothorabd.myshopify.com/ you have any questions about returns or refunds, please contact Clothora through the contact information provided on our website.

Clothora
Website: https://clothorabd.myshopify.com/