Shipping Policy — Clothora BD

Last Updated: September 23, 2026

Thank you for shopping with Clothora BD. We aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our online store.

Website: Clothora BD

1. Delivery Area

Clothora BD currently delivers orders within Bangladesh.

We may expand our delivery coverage in the future. If your location is outside our current delivery area, please contact us before placing an order.

2. Order Processing Time

Orders are generally processed within 1–3 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.

3. Delivery Time

After your order has been processed, estimated delivery times are:

• Inside Dhaka: 1–3 business days
• Outside Dhaka: 2–5 business days

These are estimated delivery times and are not guaranteed. Delivery may take longer because of weather, public holidays, courier delays, traffic, strikes, natural disasters, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges will be displayed during checkout before you complete your purchase.

Shipping fees may vary depending on:

• Delivery location
• Order size or weight
• Delivery service
• Promotional offers

Any applicable delivery charge will be clearly shown before payment is completed.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

If COD is available for your order, the applicable option will appear during checkout.

Customers are expected to provide a valid phone number and delivery address and to be available to receive the order.

6. Accurate Delivery Information

Customers are responsible for providing accurate delivery information, including:

• Full name
• Phone number
• Complete delivery address
• Area/thana
• District
• Any useful delivery instructions

Clothora BD is not responsible for delivery delays or additional delivery charges caused by incorrect or incomplete information provided by the customer.

7. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, the phone number cannot be reached, or the customer refuses to receive the package, the courier may attempt redelivery or return the package to us.

Additional delivery charges may apply for a second delivery attempt.

8. Order Tracking

Where tracking information is available, we may provide customers with a tracking number or delivery updates.

You may also contact us if you need assistance checking the status of your order.

9. Damaged or Incorrect Orders

Please inspect your package when you receive it.

If you receive:

• A damaged item
• The wrong product
• The wrong size or color
• A missing item

please contact us as soon as possible at [clothorabd.m@gmail.com] and provide your order number and clear photographs/videos of the package and product.

Our team will review the issue and assist you according to our Refund & Return Policy.

10. Lost or Delayed Packages

If your order appears to be significantly delayed or is reported as lost by the delivery provider, please contact us.

We will contact the relevant delivery service and work to resolve the issue.

Delivery estimates may be affected by circumstances outside our control, and we cannot guarantee a specific delivery date.

11. Changes to Shipping Policy

Clothora BD reserves the right to update or change this Shipping Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

If you have any questions about shipping or your order, please contact us:

Clothora BD
Website: https://clothorabd.myshopify.com/
Email: [clothorabd.m@gmail.com]
Phone/WhatsApp: [+8801825712623]